UX, UI and Service Designers SYD & MELB (All flex considered)

New South Wales, Australia

Job Description

#Closer #Braver #Faster

At IAG, our purpose is to make your world a safer place. We are customer led and data driven and believe we have important responsibilities to enable the communities and people we service to be safer, stronger and more confident.  In order to deliver on this purpose, we expect our people to demonstrate the IAG Spirit, take reasonable care for their Health & Safety and to celebrate and respect diversity in all its forms. 

We are looking for multiple UX, UI and Service Designers to join our teams across Australia to contribute to the delivery of customer centric IAG products and services.


Join our UX & UI team

Our UX and UI teams manage and drive the direction of user experience programs to deliver quality product and service experiences that deliver a customer centric IAG.  These roles work with a team of designers with visual, discovery and execution skills across strategic programs ensuring a consistent user experience.  Our UX/UI teams deliver user flows, interfaces and artefacts that bring the digital experience to life in a way that delivers optimal customer and business outcomes.  Manage senior stakeholders from across the business to deliver iniatives from innovation to BAU projects supported by a team of cross discipline designers. 


Join our Service Delivery team

Our Service Designer work on projects that develop quality service experiences contributing to the delivery of customer centric IAG products and services. As a Service Designer you will work collaboratively on a wide range of projects using human-centered and participatory design methods facilitating workshops, and developing service blueprints at both a touchpoint and end to end service level. You will work across our brands from innovation to BAU projects supported by a team of cross-discipline designers.


Role responsibilities include

  • Design practice
  • Efficient & effective delivery
  • Strategy & Business acumen
  • Coaching and mentoring


Depending on role level the types of experience we look for may include:

  • Design practice gained through a mix of environments including agency, with experience operating within a large corporate design team
  • Undergraduate degree or advanced diploma in a design related discipline.
  • Involvement in design networks to support your own practice.
  • Portfolio demonstrating business and customer outcomes achieve through your design work.
  • Understanding and ability to apply key user experience design theory and methodology


About Us

At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to:
#Proud to be me – we value difference, not sameness
#Together – harnessing our collective wisdom enables us to be our best for our customers & each other
#No boxes – it’s not about labels, boxes or categories. It’s about building a diverse and inclusive mindset into everything we do
IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance.

In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts.

We encourage Aboriginal and Torres Strait Islanders to apply for this position. 


Continue the conversation

If you think this role might be for you, we want to hear from you. Please express your interest, making sure your Puffling profile is up to date with your current CV, ideal criteria for flex and salary expectations.

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