Reporting and Analytics Lead (All flex considered)

New South Wales, Australia

April 22, 2020
Data analyst

Build your career and Australia’s future by helping secure Australia’s national infrastructure.

A fantastic opportunity to join nbn, Australia’s largest infrastructure project, as a Reporting and Data Analytics Lead reporting to the National Manager RSM Reporting and Analytics, you will support both Business Sales and Marketing (BSM) and Residential Sales and Marketing (RSM) departments to solve business problems and make data driven decisions.


A bit about your role

In your new role as the Reporting and Analytics Lead, you will be responsible for creating and managing customer data assets, solving business problems using advanced analytics techniques and providing ongoing reporting, analysis and data self-service capabilities.


The role will see you:

  • Lead the engagement with stakeholders to understand business priorities, identify opportunities to add value with reporting and analytics, creating new insights and data assets, using proprietary nbn and other 3rd party data.

  • Become known as the customer and commercial data expert in the Customer Data and Analytics team, quickly and effectively extracting relevant data and inputs and developing robust customer insights support, using SQL, Tableau, Tableau Server, Alteryx and a range of big data and programming tools.

  • Conduct meaningful deep dive analysis on nbn products across commercial, customer experience, customer value and strategy, presenting results and providing insights from which actionable outcomes can be derived to help address key business & customer challenges. 

  • Support large customer analytics initiatives by providing robust data analytics and strategic insights, and telling compelling and relevant stories by bringing together multiple data sets.

  • Develop new interactive reports and visualisation


A bit about you

Experienced in Analytics for large commercial corporates, preferably telecommunications/networking, banking and finance or large retail.


Demonstrated experience delivering dashboards, reports and insights using Alteryx, Tableau,  Qlik or similar software.


Strong experience in stakeholder management, preparing, analysing and reporting data, designing dashboards and reports along with delivering outcomes for the business will be critical to the success of this role.


World-class verbal and high-quality written communication skills coupled with problem solving and the ability to build effective working relationships with stakeholders across all levels of the business will be essential to the success of this role.


Life at nbn

Please note that this role will be available as a permanent position.


We make it easier for people from any career background to thrive. You’ll benefit from formal learning programs to support ongoing development in professional and business capabilities. There are also a number of informal, on the job learning opportunities to help further your development.


The nbn™ broadband access network is delivery the technology that will shape Australia’s future. As one of the largest infrastructure projects in Australia’s history, working at nbn is a once in a lifetime career opportunity, where no two days are the same. 


nbn is committed to an inclusive, flexible and supportive workplace. We strive to ensure that any barriers that may exist are removed to allow everyone equal opportunity to thrive and succeed, regardless of factors such as gender, those who identify as First Peoples, LGBTI+ status, cultural background or disability. We actively focus on encouraging diversity and ensuring that all our people have fair opportunity to reach their career aspirations and potential.

At nbn our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the nbn™ network.  nbn also aims to build a network that minimises energy use and can be operated with minimal impact on the environment.


Continue the conversation

If you think this role might be for you, we want to hear from you. Please express your interest & ensure your profile is updated with your current CV along with your ideal criteria for flex and salary expectations.