Senior UX Designer (12 month contracts)

New South Wales, Australia

May 26, 2020
UX Designer


The Role

As a Senior UX Designer, this role will provide you with the opportunity to be both strategic and hands on, contributing to the successful delivery of projects within our Innovation team at IAG.

The position will play a key role in projects across the design practice both bringing to life innovative products and experiences and supporting the ongoing evolution of our existing digital user experiences.

You will be working with a team of designers in collaboration with business, channel and product experts across all IAG’s brands.


We currently have multiple 12-month Fixed Term Opportunities based in Sydney.  


In this role you will

  • Use customer insights to drive and guide the development of new offerings, anticipate customer needs to build original hypotheses that offer to exceed customer expectations.
  • Use human-centred and evidence-based design methodologies and tools to create, anticipate and deliver customer and business value through human experiences.   
  • Ensure coherent product experience across the Customers’ journey
  • Ideate and create conceptual wireframes, user flows, IA
  • Plan, construct and conduct lean experiments, design sprints and customer validation
  • Refine concepts and create prototypes, low to high fidelity designs
  • Work within complex stakeholder environments and strongly collaborate with small cross functional design and delivery teams


Skills & Experience

  • 5 years of professional work experience as a Senior UX Designer, and competency in Service Design & Research
  • Ability to apply evidence gathered from qualitative/quantitative research and other sources to inform, support or make decisions
  • Proficiency in a range of UX design skills (Research, IA, Interaction Design, prototyping, usability)
  • Ability to create content that is relevant and useful (including drafting of macro/micro copy)
  • Competency in designing for accessibility & inclusion
  • Competency in in visual and UI design
  • Familiar with web technology frameworks such as HTML5/ CSS3, JavaScript, React, mobile
  • Has a growth mindset, a strong desire to learn and can be resilient in a fast moving environment
  • Is a storyteller, translating and communicating ideas and recommendations in way that articulates the value, relevance and impact of using design


What we offer

  • An established design team across Service, UX and UI Design
  • Strong focus on customer centricity and evidence-based design
  • A mature design system (Chroma) and DesignOps team
  • A collaborative and supportive culture where you can thrive and develop as a designer
  • Drive to innovate and experiment


About Us

At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to:

#Proud to be me – we value difference, not sameness

#Together – harnessing our collective wisdom enables us to be our best for our customers & each other

#No boxes – it’s not about labels, boxes or categories; It’s about building a diverse and inclusive mindset into everything we do

IAG is the largest general insurance group in Australia and New Zealand. We own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI.


Let’s Talk

In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts.

At IAG we strongly believe to achieve success we must create a diverse and inclusive workforce. We encourage applications from all backgrounds and communities. IAG have committed to the reconciliation movement in Australia for First Nations people and focus on building a diverse culture by creating a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our website: https://www.iag.com.au/reconciliation.


Continue the conversation

If you think this role might be for you, we want to hear from you. Please express your interest, making sure your Puffling profile is up to date with your current CV, ideal criteria for flex and salary expectations.