Tech Business Analyst Lead (All flex considered) SYD or MELB

New South Wales, Australia

June 18, 2020
Business Analyst


  • Permanent Position
  • Open to Sydney or Melbourne Office Locations
  • Poncho Insurance, Digital & Marketing, Australia Division

The Role

You will join Poncho, a connected but separate division in IAG. It is an end-to-end business with a mission to disrupt the industry and be an accelerator for the wider IAG business. As part of a small, fast-paced team you will help to launch new products using the latest insurtech approaches and technologies, including the emerging PrevenTech field. We are data-driven & collaborative, take calculated risks, and are obsessed with our customers and continually improving how we work.

As a Technical Business Analyst, you’ll work closely with product managers, business owners, and developers to scope out the technical solutions to our business problems. You’ll lead the solution design and scoping activities to ensure work is properly scoped while never losing sight of our customers and the need to continually build better and faster.

Key Responsibilities

  • Work with the Product Manager and the squad to ensure technical design is aligned to the business goals.
  • Ensure the development team is set up for success, with the right information, technical user stories, & tech designs. Unblocking them to ensure they can deliver on their goals.
  • Define, propose and evolve appropriate solution options based on the business needs, current state and target state
  • Take ownership of solution design and verifying post implementation.
  • Proactively recommend changes to improve our products as technology evolves and ensuring that the solution is aligned with business metrics.
  • Contribute towards the continual improvement of the quality and speed of delivery


Skills & Experience

  • More than 3 years of experience working as a Tech BA on SaaS products
  • Strong knowledge of Service Oriented Architecture patterns including SOAP and REST based implementation patterns
  • Build, negotiate, and handle complex initiatives to prevent or eliminate friction in our products.
  • Great with data (both qualitative and quantitative) and loves turning insights into actions.
  • A strong communicator – can speak the language of engineering, data, design, operations and can coordinate cross-functionally with each to achieve big wins.
  • A love for solving customer problems and designing tech solution for initiatives.
  • Understand the important of MVP and the balance between, speed and quality
  • Experience as part of a cross-functional team that includes full-time staff, contractors, vendors, suppliers and systems integrators
  • Understanding of / experience with start-up mentality and Lean start-up methods

About Us 

At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to: 

#Proud to be me – we value difference, not sameness

#Together – harnessing our collective wisdom enables us to be our best for our customers & each other

#No boxes – it’s not about labels, boxes or categories. It’s about building a diverse and inclusive mindset into everything we do

IAG is the largest general insurance group in Australia and New Zealand. We own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI.
Let’s Talk 
In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts. 

At IAG we strongly believe to achieve success we must create a diverse and inclusive workforce. We encourage applications from all backgrounds and communities. IAG have committed to the reconciliation movement in Australia for First Nations people and focus on building a diverse culture by creating a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our website: https://www.iag.com.au/reconciliation 


Continue the conversation

If you think this role might be for you, we want to hear from you. Please express your interest, making sure your Puffling profile is up to date with your current CV, ideal criteria for flex and salary expectations.