RDE is a new business unit that has been created to lift the digital capability of regional Australian. A critical success factor in achieving the business unit’s objectives is driving operational performance and improved customer experience for regional customers. This requires close collaboration and management of our key partners (internal and external) to embed a customer-led mindset. To drive this change, RDE must work closely with partners and other nbn business units to ensure that RDE customer needs are well understood and decisions made across the business represent RDE interests while delivering business outcomes that align with RDE’s strategy. Securing the required levels of support from all stakeholders (internal and external partners, Exxco and the Board, to Government and Regulators as required) will also be critical to the success of RDE.
There are two roles available within this space; Senior Manager: Partner Management - Satellite and Senior Manager: Partner Management - Fixed Wireless which are newly created roles position within the RDE: Partners and Performance team and has end-to-end accountability for working with key functional groups within nbn and our external vendors, to drive optimal service delivery and CX for RDE. To meet nbn’s customer experience objectives, RDE needs to define and implement an engagement model and framework to improve facilitation and interlocks with NEO and external Satellite/ Fixed Wireless partners. The candidate/s coming into the Senior Manager: Partner Management – Satellite/ Fixed Wireless role will play a critical role in representing RDE business objectives to internal and external Satellite/ Fixed Wireless service delivery partners and ensuring that customer experience for regional Australia is taken into consideration across all service delivery aspects.
As a critical member of the GM: Partners and Performance Leadership Team, the successful candidate would be responsible for ensuring RDE objectives are met by key partners (NEO and external partners) and for driving Customer Experience (CX), innovation and thought leadership on areas of interest for RDE and will work closely with the EGM: FW/SAT and other senior stakeholders within the RDE Senior Leadership team, to ensure that the Satellite/ Fixed Wireless vendor partnerships are managed in accordance with overall nbn strategy and deliver to nbn’s desired outcomes.
A bit about your role
The role is responsible for elevating requirements for input and endorsement from the RDE SLT as required, to facilitate decisions regarding key initiatives that are owned by Satellite/ Fixed Wireless partners (internal and external), and to ensure alignment with overall RDE strategy and objectives.
This role owns the Strategic Relationship Management and Operational Governance with key external Satellite/ Fixed Wireless vendors. The successful candidate will be accountable for leading key improvement initiatives with key Satellite/ Fixed Wireless vendors, leveraging the support of virtual teams across Network Engineering and Operations (NEO) and RDE.
Key responsibilities of this role are:
A bit about you
To be successful in this role, you would need to have exceptional senior stakeholder management, strong people management and team leadership skills as well as experience in working effectively within a matrix management structure where they will be required to influence and instruct individuals who are not direct reports to achieve desired outcomes.
The role is expected to provide leadership and management support to the GM Partners and Performance, sharing some broader leadership and management responsibilities with the GM where appropriate. This may include representing the GM where the GM is unavailable including in Senior Leadership Team meetings.
You would need to have obtained highly evolved problem-solving skills over the years of your career and have demonstrated the ability to communicate at all levels and to a wide range of stakeholders to bridge between customer experience and operational process and metrics across a complex delivery ecosystem in a fast-paced and technically complex environment.
Communication skills should be at a high standard as you would need to help guide business decisions and present high-level insights to confirm your case.
Having a working knowledge of the nbn corporate and network environment would be advantageous to your application. Must be able to build compelling business cases and secure executive sponsorships and approval.
The Successful candidate would have:
Life at nbn
Please note that this role is available on a permanent basis.
At nbn our people have a clear and shared purpose - empowering Australians to and redefine the way they live, work, and play into the future. As one of Australia’s largest infrastructure projects ever undertaken in Australian history, you will be part of a team-building a brighter future for the country.
In your personal career, you will benefit from technical training for professional development, leadership programs and access to the latest technology, as well as being led by a diverse executive team.
nbn is committed to an inclusive, flexible, and supportive workplace. We strive to ensure that any barriers that may exist are removed to allow everyone equal opportunity to thrive and succeed, regardless of factors such as gender, those who identify as First Peoples, LGBTI+ status, cultural background or disability. We actively focus on encouraging diversity and ensuring that all our people have a fair opportunity to reach their career aspirations and potential.
We actively focus on our people having a fair go at reaching their career aspirations. We are committed to equal opportunities for all employees, with a target of 33% of women in senior management by 2020. With initiatives like Women’s Leadership Programs, a commitment to equal pay, flexibility, and market-leading parental leave, we truly are paving the way for true equality in the workplace.
Continue the conversation
If you are interested in this role, please send your CV, flex requirements and salary expectations and / or express interest if your details are loaded and current on the Puffling platform ASAP.