You'll be taken directly to the employer site to apply for this role. Good luck!

Senior Customer Analytics Consultant (Flexible hours & locations)

New South Wales, Australia

July 23, 2020
Data analyst

About IRI

IRI is a leading provider of integrated big data, predictive analytics and actionable insights. Uniquely combined with our best in class technology platform, we are transforming the way over 5,000 global clients make data-led decisions that grow their business. As a leading market intelligence provider in Australia and New Zealand, exceptional client service is at the forefront of everything we do.


The role of Senior Customer Analytics Consultant will act as champion and expert consultant on the use of customer & loyalty data to drive growth opportunities for manufacturing clients. Through a combined understanding of the FMCG market, retailer strategies and client priorities you will drive a best practice analytical approaches to answering businesses challenges. 


What you will be doing:


Consultation, Data Mining, Analysis & Advice

  • Define business problems through consultations with clients and extract project briefs, reverse brief with hypothesis and provide actionable recommendations on opportunities for growth.
  • Solve briefs with actionable recommendations by incorporating knowledge of the market, client, retailer and customer to provide and present ‘now what’ based insights through storytelling, ensuring client briefs and requirements are met, and measurable ROI to clients are delivered.
  • Champion the use of Unify (IRI’s proprietary data visualisation and analytics platform) within client’s businesses to increase self-serve capability of analytical capability whilst elevating the role of the IRI as an expert consultant.
  • Challenge the status quo when appropriate and provide expert advice to help clients resolve business problems 
  • Work closely with clients to align on key milestones, desired outcomes, resources required and timeline for delivery
  • Have a clear understanding of client and retailers strategic initiatives to ensure targeted and actionable advice is delivered.


Client Management

  • Own engagement plan with clients, develop strategies and actions to achieve the objectives, ensuring they are monitored and adaptable to business changes
  • Develop a vision for managing client relationships and proactively develop these relationships to deliver against account plan objectives
  • Ensure execution and communication of account plan initiatives, using appropriate account management tools (WIP, Key Events Calendar, KPI Scorecard, etc.)
  • Manage clients’ expectations and plan own and team’s workload accordingly



What you will bring

  • Can-do, naturally curious and problem solving mindset
  • A team player who is passionate about making an impact
  • 5+ years’ experience working in insights, data and analytics with demonstrated use of Customer Loyalty data
  • Experience working in Retail / FMCG sector (supplier, agency, retailer) preferred 
  • Proven project management skills & ability to meet or exceed expectations & deadlines
  • Numerically proficient, detailed oriented, proficient in interpreting data to influence business decisions
  • Well-spoken and confident to deliver presentations to small & large groups
  • Effective collaboration with cross functional teams, and influencing other stakeholders and department
  • Tertiary qualification in a relevant field


What we offer you

We are passionate about creating a work environment that enables individuals to become the best version of themselves. Here are some key benefits for our people:

  • Flexible working hours & locations
  • Extra leave to encourage time out when you need it
  • Learning and training opportunities to support your individual development and career progression
  • Opportunities to give back to our communities
  • High Focus on diversity and inclusion


Continue the conversation:

If this sounds like you, click 'Apply for this role' and tell us why you would be the best person for this role.