Community Manager ( 4 or 5 days)

New South Wales, Australia

July 6, 2021
Community Manager

We're excited to be helping the amazing team at Social Soup recruit for this role.

All conversations on flex are open for this incredibly progressive and creative culture and fantastic team.

Community Manager

This is a role across 4-5 days a week – we’re flexible, let’s chat.


Reports to:                               Operations and Analytics Director                                                                                  

Overall Objective:                     Deliver, track and grow community happiness, engagement and success. Copywriting to support smooth campaign experience

Key to this role:

·       Flexibility: able to respond quickly to the unexpected

·       Time management: work on multiple projects concurrently

·       Curiosity: seeking to understand the community, seek new ways to engage and delight them

·       Strategic: strong in identifying opportunities and planning for community success

About the role:

Community Management

·       Be the voice of the Social Soup community

·       Maintaining and managing the Social Soup community experience

·       Driving community acquisition strategies, including building the Creator Community at Social Soup

·       Support campaign recruitment through outreaching to Instagram Creators (not already in the Social Soup Community) for specific campaigns and niche categories of influence 

·       Working collaboratively across teams to identify and implement efficient ways to solve community issues

·       Responding to community queries via HelpScout (email support platform)

·       Managing HelpScout with community support coordinators to ensure community queries are replied in responsive and helpful manner

Social Media Management

·       Being the voice for Social Soup across social channels to foster community love and engagement

·       Developing and implementing social media strategy

·       Managing and curating Social Soup’s social media calendar

Communications & Copywriting

·       Deliver Copywriting for campaigns to support smooth campaign experience.

·       Quality control of copy that has been written 

Insights & Analytics

·       Track, report and optimise on:

o   community health, happiness and growth, a

o   community engagement and performance

o   social channels’ health


About you:

You are someone who is passionate about connecting people: connecting them with other people, with brands, with whatever excites them. You are

You may have had some experience in community management/building or none at all. Either way, if this role interests you, we want to chat to you. Drop us a line.

About Social Soup:

We are Australia’s leading influencer marketing platform with over 200,000 people within our community. We create meaningful connections between brands and people through innovative experiences. We care about our community and run performance-driven integrated influence programmes that create social proof by leveraging world-class tech and expertise.

Social Soup Values

·       Be brave

·       People at the heart

·       Get shit done

·       Be extraordinary