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Engagement Manager ( Events / Project / Comms) - Contract 6-9m, 5 days flex

New South Wales, Australia

Job Description

We are thrilled to be supporting Aussue Home Loans for the fantastic contract position.

Please not there is a major event scheduled for October in the Gold Coast so a large focus for this role involves planning and support to make things happen, make fast decisions, execute well and ensure great stakeholder and comms management. 

Primary Objectives

The Engagement Manager is responsible for supporting the development, execution and evaluation of Aussie’s white label engagement program. The role is responsible for ensuring Aussie delivers all elements of the partnership program and we can clearly track, evaluate and demonstrate a return of investment to our lender partners.

 

Engagement and Management

-        Support the development and execution of all elements of the partnership program including by not limited to strategic roadmaps, governance processes, events, communication, data and insights and quality assurance

-        Create frameworks and reporting to demonstrate the return of investment to all white label lenders on a quarterly basis

-        Coordinate the provision of data and analysis to lenders to provide strategic insights

-        Leverage reporting insights from lender partners to identify potential areas or segments of opportunities that support our sales plan and growth aspirations

-        Effectively manage budgets and reporting requirements for all elements of the partnership program

-        Support with the management all sponsor requirements to ensure their expectations are exceeded and all entitlements met

-        Create and implement a consistent comms strategy to engage with our lender partners, brokers, internal and external stakeholders

-        Create a framework to celebrate success, reward and recognition for brokers, ARMs and partners for various milestones including loan book milestones, submission quality metrics, Signature etc.

-        Refine current merchandise and gifts for all engagement activities including proactively provide ideas, options, recommendations and deliver.

Project Management

-       Support relevant internal stakeholders with the development and execution of key strategic projects, for example, AHL on Lendi panel, Direct to consumer, retention uplift etc.

-       Support the team to evaluate the current program and prepare the prospectus for the 2022/23 partnership program.

-       Act as a key stakeholder in all internal stakeholders that impact the strategic partnerships team by closely supporting key stakeholders within the team.

Broker and Team Engagement

-        Review and maintain network communications including create, design or brief as required.

-        Ensure Home Lending is represented in Distribution connection/communications channels (weekly / monthly / ongoing) including marketing activities where applicable i.e. broker campaigns, trade media, etc

-        Project briefings and impacts

-        Review and maintenance of white label content in publications (chatter, products bible, etc)

Events

-        Develop and manage national and state-based events including but not limited to PD days, team workshops, ARM offsite, events and webinars, etc

-        Develop a strategy for Aussie’s 2022 Sales Conference, including but not limited to lender partner engagement, Signature events, workshop content and presentations

-        Determine fiscal requirements, prepare budgetary recommendations, and identify potential revenue streams for all major events.

-        Collaborate with the events manager with all elements of Aussie’s event calendar including but not limited to sourcing venues, budgeting, collateral development, and briefing documents for white label events

-        Develop, manage, and deliver post-event activities to embed learnings and achieve strong return on investment.

 

Please contact us to express interest and receive a full JD

 

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